Mrs. Thompson's
Oct. 29th, 2004 01:55 pmThe construction across the driveway is in its most house-jarring day yet -- *boom* *thud* *crash* and the incessant drone of a compressor -- and it was impossible to work or write here this morning. So I went to Mrs. Thompson's. Mrs. T -- aka Heather nic an Fhleisdeir (looks like a Gaelic version of Fletcher to me) -- is an herbalist with a small retail shop on the far side of downtown, by the train station. She's a very energetic young woman who travels regularly to Britain to bring back interesting stuff; they also offer Irish classes, and their An Ceangal Mara Foundation sponsors public events throughout the Celtic calendar (like one for Samhain, tonight).
My outing didn't work out as I'd hoped, however. Heather wasn't there (probably getting ready for the party), so no fun long conversations were possible. Also, I hadn't allowed myself enough time in the first place, so by the time I was ready to pay (I got my mom a book about Picts and Scots for her birthday), I ran smack into their "help each customer until they're done" rule. The practical application of this means that the clerk remains oblivious to any other people in the store as long as the person who paid for a $5 tincture 15-20 minutes ago still wants to chat. Personally, I think the net customer happiness would be greater if all were acknowledged and expedited, even if that meant that conversations had to tolerate a few interruptions. And I'm not comfortable, myself, standing there chatting while other people need help. But hey. (Anyway, after a great deal of standing there I did interrupt, with a smile, and said that I had to be elsewhere at 1 and would put the book back if I weren't rung up "now," apologized when reminded of the rule, and thanked the other customer for accepting the interruption. Polite self-assertiveness: good.)
While I was driving down there, Caitriona on KWAX (bless her!) played the Egmont Overture, giving me the idea to spend the afternoon with headphones on. Now to try to find music innocuous enough to let me work...
My outing didn't work out as I'd hoped, however. Heather wasn't there (probably getting ready for the party), so no fun long conversations were possible. Also, I hadn't allowed myself enough time in the first place, so by the time I was ready to pay (I got my mom a book about Picts and Scots for her birthday), I ran smack into their "help each customer until they're done" rule. The practical application of this means that the clerk remains oblivious to any other people in the store as long as the person who paid for a $5 tincture 15-20 minutes ago still wants to chat. Personally, I think the net customer happiness would be greater if all were acknowledged and expedited, even if that meant that conversations had to tolerate a few interruptions. And I'm not comfortable, myself, standing there chatting while other people need help. But hey. (Anyway, after a great deal of standing there I did interrupt, with a smile, and said that I had to be elsewhere at 1 and would put the book back if I weren't rung up "now," apologized when reminded of the rule, and thanked the other customer for accepting the interruption. Polite self-assertiveness: good.)
While I was driving down there, Caitriona on KWAX (bless her!) played the Egmont Overture, giving me the idea to spend the afternoon with headphones on. Now to try to find music innocuous enough to let me work...